Frequently Asked Questions (FAQ)
🐾 About Our Products
1. Is my dog suitable for using a brace? Will it cause discomfort?
Lispoo braces are specially designed to reduce pressure and pain for dogs with joint issues such as ACL/CCL injuries, hip dysplasia, arthritis, or post-surgery recovery. They help stabilize the joint, reduce abnormal movement, and support natural healing.
2. What if my dog refuses to walk or seems uncomfortable at first?
It’s normal for dogs to need 1–3 days to adjust. We recommend short wearing sessions, lots of praise, and treats to build a positive association. You can also contact us for adjustment tips and guidance.
3. Can the brace replace surgery?
No brace can fully replace surgery. However, braces are a helpful alternative or supplement—especially for senior dogs, those not fit for surgery, or during the recovery process after surgery.
📏 Sizing & Purchase Questions
4. How do I choose the right size?
Please refer to the sizing guide on each product page. We recommend using a soft measuring tape to check thigh circumference, chest girth, and weight. Need help? Contact our team for personalized recommendations.
5. What if the size doesn’t fit? Can I exchange it?
Yes! We offer a 30-day free exchange and return policy. As long as the brace is clean and in good condition, you can reach out to us for a hassle-free solution.
🚚 Shipping & Delivery
6. Where do you ship from and how long does it take?
We ship from our warehouses in the USA and Factory in China, depending on your location. Most orders are shipped within 1–2 business days and delivered in 3–8 bussiness days.
7. Do you ship internationally?
Yes, we ship worldwide. Shipping fees and delivery times will be calculated automatically at checkout.All orders qualify for free shipping,
8. How do I track my order?
Once your order ships, you’ll receive a tracking link via email. You can monitor your delivery status at any time.
🛡 Returns, Exchanges & Support
9. What is your return policy?
We provide a 100% satisfaction guarantee with 30-day free returns and exchanges. If the product doesn’t work for your dog—for any reason—you can return it within 30 days.
10. Will using a brace interfere with my dog’s natural healing?
Not at all. A well-fitted brace can relieve joint pressure, reduce limping, and prevent further injury—helping your dog recover safely and comfortably.
❤️ Recovery Support & Additional Help
11. How do I know if my dog is recovering well?
We invite all customers to complete our online recovery tracking form. Our team will follow up with personalized guidance based on your dog’s progress.
12. Do you offer other products to support my dog’s recovery?
Yes! We offer treadmills, rehab harnesses, joint supplements, and more to support your dog throughout the healing journey.