Most frequently asked questions

Questions about products

How do I choose the right size?

You should follow the measurement steps to accurately measure the data. Choose the right size according to the size chart Here is the size selection guide for all our dog brace:https://www.lispoo.cc/pages/sizing-guide-all-brace If you still have questions, please contact us.

Which knee brace should I buy?

You could select a knee brace according to the medical condition and the surgery parts of the dogs leg. If you are still confused, please contact us, we can give you some advise for it.

How long can I leave this product on my dog?

Remove the knee brace 2-3 times a day and let your dog legs breathe at night. Every 4 hours should put off the knee brace to let the leg breathe

Questions about orders

How long will it take for my brace to arrive?

We are always trying to get products as fast as possible to you! On average it will take 3-8 business days. Sometimes it will be much faster than that but in rare cases it can take longer as well. We will always keep you updated on the shipping process.

How to return a product?

If you would like to request a return or replacement, please contact customer service by email service@lispoo.cc, provide the order number, return and exchange card, and explain your reason. And make sure the item to be refunded is unused.

How can I trace my package?

Once the parcel has been shipped you will receive an email with the tracking number to follow the shipment and probable date of delivery.

How do I know if my order has been shipped?

Once the order has been shipped you will receive an e-mail with the tracking number. You can check the status of your order by loging in your account on the lispoo.cc web site, here.

I have just made an order , but some information(the size, the address, the phone number) is incorrect, how can I modify the order?

If you wish to make a modification please contact us so we can make it before shipping.


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