What conditions do we accept for returns?

 If you’re looking to return or exchange your order for whatever reason, we’re here to help! We offer free returns within 30 days of purchase.

  1.  If it is a product quality problem, we will bear the costs of returns and exchanges.
  2. If it is a return due to non-product quality issues, such as product damage, etc. Each order will be deducted a non-refundable shipping fee of $8.
  3. Refunds will only be honored if during the initial fitting the product is determined to be a poor fit, function, and/or the product is affecting the health or healing of the patient.
  4. Visual inspection may be required.The brace must be in resale condition to receive a refund. This means that the brace cannot have hair, wear, dirt, and/or no modifications can have been made to the brace. If the packaging is damaged there will be a 20% relisting fee deducted from that product's refund. After we receive the brace back, we will evaluate its condition and then issue a refund.

 How to make a return?

  1. Please contact customer service by email service@lispoo.cc, provide the order number, return or exchange card, and explain the reason for your return or exchange.  We would proceed your request in 2 business days
  2. We confirm the problem and send the return address.
  3. Return the product in its original packaging,and send the tracking number to service@lispoo.cc.
  4. We will send a return refund confirmationto your email.
  5. We have received confirmation that there is no problem with the product and refund you.

 Refunds Days

Refunds are normally processed by your Card issuing bank within 5 business days of us raising the refund.

 Refunds Address

C/0 1175 Florence Columbus Road UNITC (A1-A11)Bordentown New Jersey US 08505.For specific returns, please consult customer service email:service@lispoo.cc.

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.