Exchange & Returns

What conditions do we accept for returns?

 If you’re looking to return or exchange your order for whatever reason, we’re here to help! We offer free returns within 30 days of purchase.

  1.  If it is a product quality problem, we will bear the costs of returns and exchanges.
  2. If it is a return due to non-product quality issues, such as product damage, etc. Each order will be deducted a non-refundable shipping fee of $8.
  3. Refunds will only be honored if during the initial fitting the product is determined to be a poor fit, function, and/or the product is affecting the health or healing of the patient.
  4. Visual inspection may be required.The brace must be in resale condition to receive a refund. This means that the brace cannot have hair, wear, dirt, and/or no modifications can have been made to the brace. If the packaging is damaged there will be a 20% relisting fee deducted from that product's refund. After we receive the brace back, we will evaluate its condition and then issue a refund.

 How to make a return?

  1. Please contact customer service by email, provide the order number, return or exchange card, and explain the reason for your return or exchange.  We would proceed your request in 2 business days
  2. We confirm the problem and send the return address.
  3. Return the product in its original packaging,and send the tracking number to
  4. We will send a return refund confirmationto your email.
  5. We have received confirmation that there is no problem with the product and refund you.

 Refunds Days

Refunds are normally processed by your Card issuing bank within 5 business days of us raising the refund.



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